Tuesday Talks #8 with Dr Sakshi Gautam


Dr Sakshi Gautam, an MBBS graduate from Pune, resides in Delhi. She is a Public Health Speaker who believes in ‘Awareness drives change’. Her fields of interest include conducting workshops, conferences, and promoting mental, physical and social awareness and well-being.

What is effective communication in healthcare?

When considering the importance of communication in health care, patient safety is one of the top reasons to create an effective communication structure in any health care organization.

There are two types of communication methods that health care institutions use that are crucial to patient safety and well-being: Interhospital and Intrahospital.

• Interhospital communications involve information sharing among multiple sites or institutions.
• Intrahospital communication is any information sharing within a singular institution — whether it involves coordinating room changes, scheduling surgeries, assigning further tests, or even setting up appointments.

Why is effective communication important with patients?

For hospitals and health care institutions, ensuring that patients receive proper care takes more than performing procedures and making diagnoses. Communication is a crucial component in all steps of the health care process. Whether it be a clinic accurately sharing patient information with another facility, or a group of doctors, nurses, specialists, and other staff at a hospital discussing how to treat current and incoming patients, the need for concise, effective communication is always present in the health field.

What are the ways to improve communication with patients?

  1. Transmitting patient’s data and records securely via inter and intrahospital communications.
  2. Sharing and communicating with the latest research findings.
  3. Collaboration between colleagues – Patients, lab technicians, doctors, and staff all need to be in constant communication to create a system that operates as smoothly as possible.
  4. Coordinating hospital leadership.
  5. Using state-of-the-art communication tools via Telemedicine Advancement – Patients and health care providers can discuss health concerns via video chat, often eliminating the need for the patient to visit the hospitals


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